Frequently Asked Questions
How do I reset my password?
Click on the "Forgot Password" link on the login page. Enter your email address, and we'll send you instructions to reset your password within a few minutes.
How long does it take to get a response?
We typically respond to all inquiries within 24 hours during business days. For urgent matters, please mark your message as high priority.
Can I request a refund?
Yes, we offer a 30-day money-back guarantee. Please contact our support team with your order details, and we'll process your refund request within 5-7 business days.
How do I update my account information?
Log into your account and navigate to Settings > Profile. From there, you can update your personal information, email address, and preferences.
Is my data secure?
Absolutely! We use industry-standard encryption and security measures to protect your data. We never share your personal information with third parties without your consent.